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By EVPADPro | 06 February 2025 | 0 Comments
What Should I Do When I See Error Codes 203, 708, 110, etc When I Watch The EVPAD TV Box?
Experiencing errors while using your EVPAD TV box can be frustrating, but don’t worry! We’ve compiled a list of common error codes that users often encounter and simple solutions to resolve them.
1. Error Code -203, then code -105
Solution: Exit the HX Live App and reenter it, it'll be back to normal.
2. Error Code 708
Solution: If your TV box is 10P, 10S, 11P, or 11S, delete the Venus Video App, go to the Browser and enter http://6868jx.com and download 金星影視SG. If your TV box is 5P, 5S, 5MAX, 6P, or 6S, delete the HX Live or Venus Live, go to the Browser and enter http://6868jx.com and download 金星影視RH.
If your TV box is under Gen 5, you can delete the HX Live and HX Vod, go to the Browser and enter http://6868hx.com, and redownload HX Live and HX Vod. They're running normally.
3. Error Code 110
Solution: It only happens to 11P or 11S, when you see this code, contact your seller or this WhatsApp number +60 11-2831 1101.
4. Live channels are buffering
Solution: same solution as number 2 above.
5, Hang on the EVPAD logo page
Solution: Please contact this WhatsApp number +60 11-2851 1101, send them a picture of the bottom of your TV box and your email address, and wait for a reply. They'll send you the firmware and instruction video to flash the firmware. You need to download the files within 24 hours as they'll expire.
6, Error Code 116
Solution: Need to download the relevant Apps for your model. For example, Gen 5 or under Gen 5 can not download Venus Video, Venus V10, or Venus V11, can only download HX Live, HX VOD, and HX Playback. You can only download Apps that are under the corresponding model.
When to Contact Support
If these solutions don’t resolve your issue, it’s time to reach out for help. Contact the customer support team for your TV box(the contact number on the TV box), and provide them with the error code, any troubleshooting steps you’ve tried, and a description of the problem. They’ll guide you through more advanced solutions or advise if your device needs repair.
Conclusion: These are just a few of the common error codes and solutions that can help you troubleshoot your TV box. Regular maintenance, software updates, and a stable internet connection can go a long way in ensuring smooth, uninterrupted viewing. If you continue to encounter issues, don’t hesitate to get in touch with customer support for further assistance.
1. Error Code -203, then code -105
Solution: Exit the HX Live App and reenter it, it'll be back to normal.
2. Error Code 708
Solution: If your TV box is 10P, 10S, 11P, or 11S, delete the Venus Video App, go to the Browser and enter http://6868jx.com and download 金星影視SG. If your TV box is 5P, 5S, 5MAX, 6P, or 6S, delete the HX Live or Venus Live, go to the Browser and enter http://6868jx.com and download 金星影視RH.
If your TV box is under Gen 5, you can delete the HX Live and HX Vod, go to the Browser and enter http://6868hx.com, and redownload HX Live and HX Vod. They're running normally.
3. Error Code 110
Solution: It only happens to 11P or 11S, when you see this code, contact your seller or this WhatsApp number +60 11-2831 1101.
4. Live channels are buffering
Solution: same solution as number 2 above.
5, Hang on the EVPAD logo page
Solution: Please contact this WhatsApp number +60 11-2851 1101, send them a picture of the bottom of your TV box and your email address, and wait for a reply. They'll send you the firmware and instruction video to flash the firmware. You need to download the files within 24 hours as they'll expire.
6, Error Code 116
Solution: Need to download the relevant Apps for your model. For example, Gen 5 or under Gen 5 can not download Venus Video, Venus V10, or Venus V11, can only download HX Live, HX VOD, and HX Playback. You can only download Apps that are under the corresponding model.
When to Contact Support
If these solutions don’t resolve your issue, it’s time to reach out for help. Contact the customer support team for your TV box(the contact number on the TV box), and provide them with the error code, any troubleshooting steps you’ve tried, and a description of the problem. They’ll guide you through more advanced solutions or advise if your device needs repair.
Conclusion: These are just a few of the common error codes and solutions that can help you troubleshoot your TV box. Regular maintenance, software updates, and a stable internet connection can go a long way in ensuring smooth, uninterrupted viewing. If you continue to encounter issues, don’t hesitate to get in touch with customer support for further assistance.
